Linkedin Zone

The most important part of your policy is defining the point of no return. In the world of digital accounts, this is usually successful delivery or first login. All Sales Are Final: State that once the account credentials have been delivered and accessed, no refunds will be issued. The "Login" Trigger: Explicitly mention: "No refunds will be granted once the customer has logged into the account or changed any credentials (password, email, etc.)." Exceptions (The "Warranty"): To build trust, you should offer a refund or replacement only if the account is faulty upon arrival (eg, credentials don't work, or the account is lo before you handed it over).